Benchmarking Methodologies
Benchmarking The process has four phases: Planning, Analysis, Integration and Action.
Planning Phase
The objective of this phase is to plan investigations Benchmarking.Los essential steps are the same as those of any development plans: why, who and how .
1. Identify what is going to have to Benchmarking. The key is to identify the result of a production process or service. It is important to document business processes and view performance appraisal systems, because they measure variables can represent the variables critical business which should be applied Benchmarking.
2. Identify comparable companies. This step is of utmost importance consider what type of benchmarking study is to apply domestic competitive, functional or generic, recalling that regardless of the type of study, should seek companies with the best practices compare with them. To identify these companies can use bases public data, business associations and other sources as limited only by the ingenuity of the investigator.
3. The method for data collection. The information obtained can be :
Planning Phase
The objective of this phase is to plan investigations Benchmarking.Los essential steps are the same as those of any development plans: why, who and how .
1. Identify what is going to have to Benchmarking. The key is to identify the result of a production process or service. It is important to document business processes and view performance appraisal systems, because they measure variables can represent the variables critical business which should be applied Benchmarking.
2. Identify comparable companies. This step is of utmost importance consider what type of benchmarking study is to apply domestic competitive, functional or generic, recalling that regardless of the type of study, should seek companies with the best practices compare with them. To identify these companies can use bases public data, business associations and other sources as limited only by the ingenuity of the investigator.
3. The method for data collection. The information obtained can be :
- I nformation internal. results of product analysis, sources of information own and use of information obtained in previous studies.
- public domain information. comes from libraries, professional associations or trade , consultants or experts and external studies.
- Direct Search. The information is obtained through questionnaires direct or mail surveys telephone, etc..
- direct visitors. are of paramount importance, and therefore we should try to get the most out of them, so we do preparation thereof, to establish appropriate contacts in other companies , an itinerary planning the visit and sharing sessions of information between companies.
Analysis Phase
After determining what, who and how, they have to carry out the collection and analysis of data.
4. Determine current performance gap. This step determines the difference of our operations with those of partners and Benchmarking determines the gap between them. There are three possible outcomes are :
After determining what, who and how, they have to carry out the collection and analysis of data.
4. Determine current performance gap. This step determines the difference of our operations with those of partners and Benchmarking determines the gap between them. There are three possible outcomes are :
- negative gap. means that the external practices are better.
- Operations parity. means there are no significant differences in practices.
- positive gap. internal practices are higher so the Benchmarking is based on the interim findings.
5. Project future performance levels. Once defined the performance gaps is necessary to provide a projection of levels of future performance.
Phase
Integration Integration is the process of using the findings of Benchmarking for operational targets for change. Includes careful planning to incorporate new existing practices and ensuring that findings are incorporated into all processes.
6. Communicate benchmarking findings and gain acceptance. The findings Benchmarking must be communicated to all levels of the company to get support and commitment. It is important to establish a communication strategy and show the Benchmarking as a change initiative to demonstrate best practices and explain how they operate.
7. Establish functional goals. It seeks to establish functional goals on the findings of the Benchmarking, and turn these goals into action early to change the methods and practices so that closing the achievement gap exists.
Action Phase
has to be converted into action the findings of the Benchmarking and principles of action based on them. You also have to create a periodic measurement and evaluation achievement.
8. Develop action plans. At this point are two main considerations.
The first deals with the tasks in the planning of the action, which are related to the what, how, who and when. Specifically include
Integration Integration is the process of using the findings of Benchmarking for operational targets for change. Includes careful planning to incorporate new existing practices and ensuring that findings are incorporated into all processes.
6. Communicate benchmarking findings and gain acceptance. The findings Benchmarking must be communicated to all levels of the company to get support and commitment. It is important to establish a communication strategy and show the Benchmarking as a change initiative to demonstrate best practices and explain how they operate.
7. Establish functional goals. It seeks to establish functional goals on the findings of the Benchmarking, and turn these goals into action early to change the methods and practices so that closing the achievement gap exists.
Action Phase
has to be converted into action the findings of the Benchmarking and principles of action based on them. You also have to create a periodic measurement and evaluation achievement.
8. Develop action plans. At this point are two main considerations.
The first deals with the tasks in the planning of the action, which are related to the what, how, who and when. Specifically include
- specification of the task. Define
- phases of the task.
- Allocation of resource requirements.
- Establishment of the program.
- Determination of responsibilities.
- Expected results.
- Supervision.
The second part relates to individuals and behavioral aspects of implementing change.
9. Implement specific actions and monitor progress. This implementation can be done through options such as project management appointing a person responsible for implementing the program. In is equally important to monitor the process and report progress to help increase the success of benchmarking.
10. Benchmarking reset levels. This step aims to keep updated reference levels in a market with changing conditions so as to ensure excellent performance.
9. Implement specific actions and monitor progress. This implementation can be done through options such as project management appointing a person responsible for implementing the program. In is equally important to monitor the process and report progress to help increase the success of benchmarking.
10. Benchmarking reset levels. This step aims to keep updated reference levels in a market with changing conditions so as to ensure excellent performance.
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