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Integrated Systems

Total Quality Management, Environmental Management and Prevention Management.

and Quality Management Standard ISO 9000:2000

In particular, the ISO 9000:2000 series of standards (AENOR 2000 2a), identifies eight principles of quality management to lead the organization toward improved performance

• Customer Focus: Organizations depend on their customers and what should include both current needs and future them, meet their requirements and strive exceed your expectations.
• Leadership: Leaders should create and maintain the proper internal environment for the staff fully involved in achieving the objectives of the organization.
• Participation of all staff: The staff is the essence of any organization, their full involvement enables their abilities to be used for the benefit of the organization.
• Process Approach: The desired results are achieved more efficiently when activities and related resources are managed as a process.
• System approach to management: Identifying, understanding and managing interrelated processes as a system contributes to the effectiveness and efficiency of the organization in the achieving its objectives.
• Continuous Improvement: Continuous improvement of overall organizational performance should be a permanent objective of the same. Is the fundamental and defining base and structure of the entire standard.
• Factual approach to decision making: Effective decisions are based on analysis of data and information.
• Mutually beneficial supplier: The organization and its suppliers are interdependent and a mutually beneficial relationship increases the ability of both to create value, never rated inferior-superior relationship. The standard will determine the establishment of policy and objectives, as in the risk prevention system, quality as a reference to lead the organization, applying the necessary resources to and achieve results desired. The policy will, therefore, a reference framework for setting and reviewing goals , and they will have to be consistent with the policy and commitment continuous improvement and therefore should be measurable in possible.

system should be evaluated by determining whether:

• have been properly identified and defined processes.
• have been assigned responsibilities.
• have been implemented and maintained procedures.
• If the process is effective to achieve the required results.

Continuous improvement becomes a permanent objective of the system to increase the likelihood of increased customer satisfaction and other stakeholders .
ISO 9000:2000 series consists of the following rules:

• ISO 9000:2000. Systems of quality management. Fundamentals and vocabulary.
• ISO 9001:2000. Systems of quality management. Requirements.
• ISO 9004:2000. Systems of quality management. Guidelines for performance improvement.